Avoid|Recommended: NoThe staff were extremely rude and inconsiderate at best. Incompetent at worst. Responded very poorly to feedback.
Hi Joseph, Thank you for taking the time to leave a review and share your concerns with us. As we strive to provide excellent customer service, we want to sincerely apologize for the negative experience you have had with our team. Our Property Manager welcomes the opportunity to discuss your concerns in more detail to help us better understand how we can improve our service. Please reach out to him directly at 202-326-0000. We look forward to speak with you soon. Sincerely, Ashleigh N.
Would Not Recommend|Recommended: NoI hate writing these - but saw it in my portal to fill it out so i did. I am so disappointed in the experience I have had here. We have had consistent HVAC issues, among others, but HVAC being most annoying, throughout our entire lease. On several occasions I have asked to speak to the Property Manager and have not heard back from anyone. Our heat did not work all winter leaving the sunroom absolutely freezing during those cold months and then whatever they did to fix it caused our unit to not properly heat or cool itself at all making it constantly pump on full blast sending our bills through the roof. In terms of the ranking criteria - parking, noise and grounds are fine. Maintenance does complete tickets in a timely manner but never correct the issue on the first try and you never get an explanation as to why things keep going wrong. The staff do not know what is going on and are were not customer service oriented. Construction gets a two because the actual building is fine and the location is great but our heat and AC never functioned properly throughout our 13 month lease and the office staff was not helpful to try and fix it. I will say that the concierge is awesome and is a bonus to the property.
Hi Casey, Thank you for taking the time to leave a review and for sharing your concerns with us. We want to sincerely apologize that you have had this type of experience while living at our community and for any inconvenience caused. We take your feedback very seriously and our Property Manager has reached out to you to discuss your concerns in more detail to help us better understand how we can improve our service. We truly hope we can mend this relationship and look forward to speaking with you soon. Sincerely, Ashleigh N.
I think its good|Recommended: YesOnly complaint is the tight parking space. There are a sufficient number of spaces, but they are rather small. Its a small complaint
Nice property with a great location and excellent staff|Recommended: Yesgreat place to live location wise and the apartments are nice
Hi Dave, Thank you very much for taking the time to share your experience! We are so happy to hear that you enjoy calling Meridian at Gallery Place home! Sincerely, Ashleigh N.
Overrated|Recommended: NoThe level of incompetency in the leasing office deserves an award.
Hi Brianna, We apologize for the delay in the response, but wanted to follow up to see if there is anything we can do to mend our relationship. We have several new faces in the leasing office and are really trying to improve our resident relationships. Our property manager is going to call you and touch base to see if there is anything we can do to be of service. We look forward to speaking with you soon. Take care, Taryn S.
Love it|Recommended: YesPeaceful, quiet and very convenient transportation and great management.
Hi Juan, Thank you so very much for such a positive review and for sharing your experience with our community and team. We are so happy to hear that you love living here! Our team truly values and appreciates your feedback. Please do not hesitate to let us know if we can be of more service. Sincerely, Ashleigh N.
Poorly managed and way overpriced|Recommended: NoThe staff at the Meridian continues to disappoint its residents. The front desk attendant is never there and refuses to retrieve packages or open doors. I recently received five packages that were being held behind the front desk for over a month. Every time I asked for my packages they told me to come back in an hour or, one front desk man in particular, would not even get up from his chair to check. The front office is only open while you are at work. 10 am - 6 pm is helpful to nobody. The leasing office does not answer the phone or return voicemails. Maintenance has completely ignored my work orders before. When my bathroom was flooded it took emergency maintenance several hours to respond to the situation, and by that time my entire bathroom and hallway were flooding causing the need for my carpet to be replaced. The maintenance person removed the padding under my carpet and never returned. I have no padding under the carpet in my hallway and the carpet is in no way affixed to the floor. The leasing office does not respond to any requests. I have requested a parking space and the leasing office has not responded. I submit requests and messages on the residential portal and yet, I have not once gotten a response. Either their technology needs to be updated or their management needs an entirely new team and structure. I will not be renewing my lease or recommending this building to anyone. Highly disappointing for the price I pay to live here.
Hi Meredith, Thank you for taking the time to submit a review and share your concerns with us. We want to apologize that you have had this type of experience while residing in our community. Our Property Manager emailed and called you last week to discuss so that we could better understand our failures and work towards improving our services. We truly hope that we can mend this relationship and look forward to speaking with you soon.
Best place to live in DC |Recommended: YesWhen I moved back to DC from Boston, I chose to live in this apartment because of its convenience. I thought that the staff was extremely and professional throughout my entire time living here. I think that this is a great, safe choice for anyone looking to move to the DC area. Thank you for everything
Okay place to live, in the middle of DC|Recommended: YesIt's an okay place to move to, when you first move to DC. It is central to everything.
Thank you very much for taking the time to share your experience! We are so happy to hear that you enjoy calling the Meridian at Gallery Place home! Sincerely, Ashleigh N.
Lack of service orientation|Recommended: NoI recently went to the leasing office to obtain a new key fob since the one I was issued over a year ago has started to fall apart. I was quite disappointed when the staffer chearfully informed me that it would be 100 to replace it. While the building is nice, I am less than impressed with this nickel and dime mentality I've experienced at this property.
Hi Howard, Thank you for taking the time to share your concerns with us. We are disappointed to hear that your recent experience at our community has been less than pleasant. If a key fob is damaged normally we charge a fee to replace it, however if a key fob stops working we are happy to replace it at no additional cost. Our property manager would like the opportunity to speak with you further. Please contact him at 202-326-0000 at your earliest opportunity. We look forward to speaking with you soon! Sincerely, Ashleigh N.
MaGP Acceptable |Recommended: YesThe staff are sometimes tentative, but overall they perform well. Ed, in particular, has hospitality in his blood and will jump at the chance to please a tenant. The other staff are not necessarily high achievers but not slouches by any stretch. The building is actively maintained, and the hallways common areas always seem to have staff attending to them. No complaints. A pleasant, clean environment. I haven't had an apartment-repair request yet, so I have no insight to their responsiveness. The renters are predominantly well-behaved twenty-somethings, which makes for a bustling atmosphere without noise. Passing polite, well-dressed, energized, focused young adults in the hallways every day is quite nice. The tenants enhance the MaGP the most, setting the tone as a very nice place to live.
Maintenance is terrible front desk is unprofessional leasing office is hit or miss|Recommended: YesMaintenance When we moved in, one of the burners weren't working,and the maintenance staff told us we needed to connect the burners ourselves. It's ridiculous that we were expected to do that ourselves. When we had issues with our AC, we were told to turn it on - as if we hadn't tried that already. Then, we were told the AC wasn't working because we had a TV in the living room. Where else is a TV supposed to go We had to go and ask the leasing office to step in before they finally got someone to fix the AC. It was almost 80 degrees in our apartment for over a month in July in DC. It was practically uninhabitable. Then, when our freezer kept opening on it's own, we were told it was because we had too much stuff in the freezer. I just gave up since it wasn't worth fixing something when we were leaving and it's a struggle every time we wanted to get something done when it came to maintenance. Front desk They were incredibly unhelpful and unprofessional in almost every encounter. When we needed to pick up a package, they were highly disorganized and never knew where something was. When we were moving out, we needed the loading dock. I told the front desk I needed it opened since our truck was there, and he told me to go to it. I get there, and the dock wasn't open. I didn't know how to open a loading dock. I only use one when I move in or move out of an apartment, so I had no idea how to operate the one in the apartment. We had to go around the block with the truck while I checked with the front desk. He told me I could open it myself, and I had to figure out how to open it myself. It's ridiculous that this isn't something the front desk was willing to help with. I avoided interactions with the front desk whenever possible because they were never able to answer a question in a timely manner. Leasing office Some of the staff have been very helpful, especially the two young men who helped us rent the apartment at the very begining and the manager who helped us get our AC fixed. Ed was also great as we were trying to get our lease change processed when the woman helping us was not helpful. The rest of the staff have been rude and unhelpful. I saw a few people in the leasing office a few weeks ago and wanted to stop by and ask what the hours for the leasing office was. The door was locked, so I knocked, and one of the women in the office told me I couldn't go in because they were closed. She didn't even come to the door to let me know, she just yelled it from inside the office. It's unprofessional to yell at someone in the workplace. All I wanted to ask was when the office would open the next morning. When we were trying to get the lease transfer processed, we worked with a woman in the office. We went in once to turn in paperwork, and she was very rude and unprofessional. We asked what we needed to give her, and she just stood there looking at us. Then, she handed us a few sheets of paper before going back to her work and not answering any questions. Ed stepped in and asked if we needed anything clarified when we continued to stand there looking confused. Pros sound insulation is great given how many parties are held in the building, and the location is incredible.
Awesome place to leave|Recommended: YesI would say living at Meridian Gallery Place is by far my better experience living in DC. The location is awesome, the stuff, the Gym I wish we have more space at the roof, more grills, and better walls between apartments because unfortunately you can hear your neighbors when they are really noise. Other than that is a perfect place to live.
Great Location, Friendly Staff|Recommended: YesI love it. Great Location and so many awesome amenities